DRAFT — NOT LEGAL ADVICE — counsel must review before go-live

Magic Sites Refund Policy

Last updated: 2026-04-23 Jurisdiction / governing law: [STATE TBD BY COUNSEL]

Counsel TODO:

• Confirm compatibility with EU consumer right of withdrawal (14-day cooling-off for distance contracts; we can ask the consumer to waive for immediate digital delivery per Consumer Rights Directive Art. 16(m) — counsel to confirm waiver UI).
• Confirm AU Consumer Law — guarantees cannot be contracted out; if the Service fails to meet a consumer guarantee, customer is entitled to a remedy regardless of this policy.
• Confirm CA / US state-specific rules (CA auto-renewal disclosures under ARL; NY, IL similar).
• Confirm 7-day annual-plan satisfaction window — drafted as goodwill, not mandated by law; confirm we want to make it a contractual right.
• Confirm disputed-charge SLA (drafted as 10 business days for initial response).
• Confirm “reactivation” mechanics — does data fully restore or just account shell? Align with retention schedule in Privacy Policy §8.

1. Summary

• Monthly plans: no refund for partial months; cancel any time, access continues until the end of the paid period.
• Annual plans: 7-day satisfaction-window refund from the date of first purchase or upgrade; after that, no refund on the remaining term.
• Downgrades mid-cycle: no pro-rata refund for the unused portion of the higher tier; the new tier takes effect at the next renewal unless stated otherwise.
• Cancellation grace: cancelled accounts can be reactivated within 30 days with data intact; after 30 days, Customer Content is deleted per the Privacy Policy.
• Fraud / chargebacks: follow the disputed-charge process below before initiating a chargeback.

2. Cancellation and 30-day grace period

You may cancel any time from account settings. Cancellation stops the next renewal; access continues until the end of the current billing period.

After cancellation, AMS retains Customer Content and account state for 30 days. You can reactivate within that window by re-subscribing; your data and configuration will be restored automatically. After 30 days, Customer Content is deleted from primary systems; backups expire on normal rotation.

3. Refunds

3.1 Monthly subscriptions

No refunds for partial months. Cancel before the next renewal to avoid further charges.

3.2 Annual subscriptions

7-day satisfaction window. If you cancel an annual plan within 7 days of first purchase (or of an upgrade from monthly to annual), you can request a full refund for the current term. After 7 days, the annual term is non-refundable and you retain access through the paid term.

3.3 Mid-cycle downgrades

Changing to a lower-priced plan does not trigger a pro-rata refund. The downgrade takes effect at the next renewal; until then, you keep access to the current tier’s features. Changing to a higher-priced plan is prorated against the remaining period where technically supported.

3.4 Service failures

If the Service materially fails to meet its documented capabilities and AMS does not remedy within a reasonable period after notice, AMS may, at its discretion, issue a refund or credit for the affected period. This does not limit non-excludable consumer guarantees (e.g., under AU Consumer Law).

3.5 Abuse, fraud, or AUP termination

No refund is due for accounts terminated for AUP violations, fraud, chargebacks, or non-payment.

4. Disputed charges

Before initiating a chargeback, contact billing@auramediastudios.com with the transaction ID and a description of the dispute. We aim to respond within 10 business days. Most disputes can be resolved faster than the card-network timeline and preserve your account in good standing.

Unresolved chargebacks may result in automatic suspension pending resolution. If a chargeback is later withdrawn or found in our favor, we may reinstate the account and invoice for the disputed amount.

5. How to request a refund

Email billing@auramediastudios.com with:

• Account email.
• Transaction ID or invoice number.
• Reason for the request.

We will confirm receipt and respond with a decision within 10 business days. Approved refunds are issued to the original payment method via Stripe; processing time depends on your bank.

6. Consumer rights

Nothing in this Refund Policy limits your rights under mandatory consumer-protection laws, including:

• EU Consumer Rights Directive — right of withdrawal within 14 days for distance contracts, subject to the digital-content waiver if applicable.
• Australian Consumer Law — consumer guarantees cannot be contracted out; remedies available for major failures.
• California / other US states — applicable auto-renewal disclosures and cancellation rights.

7. Changes

We may update this Refund Policy. Material changes apply to purchases made after the updated date.

8. Contact

billing@auramediastudios.com